Driveway.com

I recently sold my 2014 white Volkswagen

I recently sold my 2014 white Volkswagen Passat through Driveway. Tyler assisted me with everything. He provides great customer service (fast replies, friendly, smart). If you're looking to sell a car, I highly suggest using Driveway. Just ask for Tyler! I received a better price than at CarMax (Sterling, VA).

Patrick from Driveway did a great job

Patrick from Driveway did a great job handling our needs. Shortly after buying a battery, it died within 10 days. Patrick covered the cost of a new one for us. Driveway manages everything efficiently. The only issue we faced was with the local dealership transferring information from Driveway to their system.

Even though the reason for my call was difficult (fraud)

Even though the reason for my call was difficult (fraud), Monica made it a lot better and I ended up enjoying our time together. She even got me to laugh! Nice touch. Really positive experience. Everything was resolved well. True professional.

The whole process was smooth and easy.

The whole process was smooth and easy. I got exactly what was promised. Whenever I had questions, whoever I contacted responded quickly with the information I needed. Getting a good deal for the car was great, but their quick replies were almost as good. Also, they use the latest banking method RTP (real-time payments), so I received my payment the same day they picked up the car. That was pretty cool!

The ordeal went smoothly - folks picking

The ordeal went smoothly - folks picking up my car were awesome. Their bid topped Carvana's by $500. Money was in my account within 10 mins of confirmation. Just waiting for the lien payoff. I'd use them again.

I liked my experience.

Everyone at Driveway was responsive and nice. They gave me a contact for each step and were always available by phone or text during their work hours, which they had clearly stated initially. I got the exact new car I wanted that wasn’t available nearby. I was very satisfied with the whole experience.

All went smoothly apart from a small

All went smoothly apart from a small typo in the address on the first batch of documents they sent overnight. They promptly sent replacements, which I received, notarized again, and sent back. Having someone double-check those important documents before sending them out would prevent such issues and delays. Overall, it was a positive experience.

Everything was great 'xcept that it took a real

Everything was great 'xcept that it took a real long time from start to finish. If you have a lean on your title, even if the car is paid off, it's a huge pain 'cause they request a title lean release that has to be notarized by the company you bought your car through. Waited about 5 weeks before they came and picked up my car.

This was the best car buying experience ever.

This was the best car buying experience ever. Each representative was helpful from start to finish. Rayne helped me secure the vehicle; she was easy to speak with. Wally handled all the paperwork, which was an easy process. Cheyenne was prompt with scheduling the delivery. I was excited when my vehicle was dropped off. The delivery by Donte went smooth, and he addressed my concerns.

So, there were some problems with the car after

So, there were some problems with the car after I got it, and I contacted customer service. Kasandra from the post-delivery customer satisfaction department answered my call. She's a nice lady who always responds quickly with patience and respect. I sent her the diagnostic, and then she sent me a refund check very quickly through UPS overnight. So, even though the car had some small issues that took extra energy, overall, it was a pretty good purchase experience.

The folks I've dealt with.

The folks I've dealt with. We've bought many cars with Lithia before and Driveway's linked with them. Weeda Rasul, our contract expert, was really great. She helped out all the way and was always available.

The process was easy.

The process was easy. The people were friendly and knew a lot. The guy who got my car was real professional and gave all info needed.

I think the company is really good.

I think the company is really good. Weeda Rasul, my agent, was really good at her job. She answered all our questions and kept us informed about the car's progress. Buying from them was quick and simple.

Dealing with Driveway.com was an absolute

Dealing with Driveway.com was an absolute mess. A multitude of people bombarded me throughout the sale, each lacking basic courtesy. The promised truck delivery with a temp-tag never happened, despite written assurances. The lack of coordination between Driveway and the dealership was painfully evident, leading to unnecessary stress. Even after E-signing a purchase and sales agreement, the crucial signatures from Driveway or the dealership are still missing, leaving me unable to prove ownership to the Town Clerk. Opting for a direct purchase from the dealership would have spared me this chaotic experience.

My husband's attempt to buy a vehicle from

My husband's attempt to buy a vehicle from this company has been frustratingly unresponsive. Despite their stated contact hours from 5 am to 9 pm Pacific time, a call revealed conflicting closing times of 6 pm. Consistency matters. This inconsistency, coupled with a $1,300 price difference from the dealership's website, raises concerns about their reliability. Such behavior is unacceptable for a company aiming for longevity in the business. We're contemplating withdrawing from the deal due to this disappointing experience.

Richard delivered the SUV on time and

Richard delivered the SUV on time and provided a thorough explanation of its features. However, the overall purchase and finance process lacked seamless coordination. Expressing concerns about the car's history, Miguel at All American Chevrolet proved most knowledgeable. The SUV's delivery took longer than expected, and communication regarding a broken mirror during transit was unclear. Cheyenne, the concierge, was patient but lacked complete details. Dawn in finance was helpful, yet questions remain about temporary title and plates for Michigan. Despite uncertainties, the car arrived in excellent condition, and I'm pleased with it.

This service undervalued my truc

This service undervalued my truck, offering only $300 as a trade-in at three different dealerships. To add insult to injury, the dealerships offered me $5,600, exposing the significant disparity. It's absurd to offer a mere $300 for a Cummins Turbo Diesel when other dealerships are valuing it around $5,000. This experience has left me with the impression that this service is taking advantage of people. I've already shared my dissatisfaction with approximately four million people to warn them about this questionable practice.

Driveway has not delivered

Driveway has not delivered on its promise for registration and plates. On Sept 13th, I received a message from Driveway stating that "the ETA for the plates is 4-5 weeks as of 9/12/2023." On Oct 20th, I was told that I "should be receiving your plates and registration by next week sometime!" On Nov 2, another message from Driveway mentioned that "the ETA provided was 4-5 weeks for plates and registration." My temporary tags are expiring on Nov 21st, and I can't renew them anymore (max 3 months). I've informed Driveway that I need the plates urgently, and they've had 3 months to handle this. Now they are not responding, and after Nov 21st, I'll have a car that I can't drive. Driveway promised to refund my temporary tag fees, but they have only refunded 1 out of 3. To qualify for the used electric car vehicle tax credit, the dealer must submit a form to the purchaser and the IRS at the time of the sale. I've asked Driveway multiple times to send me this information, but they still haven't. This amounts to $4,000, which is not a small sum.

Shoutout to the Driveway

Shoutout to the Driveway team for making our experience a smooth ride! Soon after our van was delivered, we hit a bump with some unexpected mechanical issues. But Jake from their customer service crew came to the rescue. He was a real star, keeping us in the loop throughout the entire repair process. It was a breeze to reach him, and he was lightning-fast with his responses.

I was about to give this

I was about to give this review a full five stars, but then Driveway went and sent the check for my payoff to the wrong bank. It actually had me thinking about giving them even fewer stars – a real hassle, you know? My lender was blowing up my phone about payments for a truck I didn't even have anymore. But, I gotta hand it to Chris Savage in customer service. This guy was a real hero. He jumped into action, making calls and sending emails to my lender pronto. He even got on the phone with my lender to explain that it was Driveway's mistake and the funds would be there ASAP. Chris seriously restored my faith in Driveway, and I'd consider using them again in the future. So, thanks again, Chris!

Buying a car online was

Buying a car online was a first for me, and honestly, it was way smoother than I imagined. Marco was super helpful, guiding me through the process and setting me up with a reliable car that comes with a solid warranty. It really took the worry out of buying a car this way. For now, I'm giving it 3 stars because I'm still waiting for the vehicle to arrive, so my experience isn't complete yet. Marco definitely made everything feel straightforward and valuable, and I'm pretty happy so far. I'll be sure to update this review once the car gets here. Overall, it's been a good experience, thanks to Marco's help.

So, I tried selling my

So, I tried selling my car recently and it was a real rollercoaster. I uploaded all the docs they asked for, did the virtual inspection, and even got a thumbs up for the price. But then, outta nowhere, they hit me with a "nope." They said my car didn’t fit what they're buying now, mentioning stuff like age and mileage. I was baffled, 'cause my ride's in tip-top shape and I just moved to Oregon from Tennessee. They claimed my registration was all wrong—said it was for a 2008 car, not my 2016, and hasn't been active since 2020. I’ve got the right docs in hand; someone clearly dropped the ball here. Frustrating, to say the least.

Buying a car online for

Buying a car online for the first time was a bit daunting, but Briana made it a breeze. She knew her stuff and was super helpful. I’d been chatting with a bunch of dealerships and sites like Driveway all week, and honestly, no one came close to how awesome Briana was. She was just so friendly and patient, answering all my questions without making me feel silly. It really stood out how she went the extra mile compared to others I spoke with. If every customer service rep was like her, online car buying would be a dream. Thanks, Briana, for making this experience way better than I expected!

Great experience

So, I had this experience with Driveway recently, and it was honestly great. Kevine K, the sales rep I got, was amazing. I had tons of questions, and I could just text her whenever. Her responses were lightning fast, and she always had answers for me. It's like she knew what I needed before I even asked. I think she deserves a lot of credit for making the whole process smooth and stress-free. Seriously, because of her, I’m pretty sure I’ll be going back to Driveway next time I need something. It's nice when things just work out, you know?

Buying a car online was

Buying a car online was something I'd never tried before, but Driveway.com made it surprisingly easy. They didn't just sell us a car; they helped us finance the exact one we wanted. Their team was super professional and quick to respond every step of the way, which made me feel pretty confident about the whole process. I was impressed by how attentive they were and how they made everything run smoothly. If you're thinking about buying a vehicle and want an easy, straightforward experience, I’d definitely suggest giving them a look. It’s like having a personal guide through the car-buying journey without leaving your house!

Buying a car online can

Buying a car online can be daunting, but working with Alden was a game-changer. From the get-go, he was on the ball—always ready to answer questions and keeping me updated with every step. Never did I feel out of the loop. Alden's professionalism shone through, even though we never met face to face. His knack for making things clear and straightforward really stood out. It's rare to find someone who makes an online car purchase feel so effortless and secure. If you're thinking about getting a vehicle remotely, Alden's your guy. He’s got that rare mix of knowledge and genuine care that makes the whole experience top-notch.

Buying a car from Driveway

Buying a car from Driveway has been such a hassle. I sent all the paperwork and payment on 8/12/2025, thinking everything would be smooth. But here we are on 8/26/2025, and I've got no clue when the car will show up. What's even more annoying? They're saying the registration and plate transfer might take another 2-4 weeks. Seriously, for a $70,000 used BMW, I expected much better. Tried to speak to a supervisor, and they said it'll take 24-48 hours for someone to get back to me. It's just frustrating. I just want some straightforward answers and quick action. This process should not be so hard.

I tried selling my car

I tried selling my car through Driveway, thinking it would be a smooth process. I accepted an offer for $7,800, uploaded all the required documents, and even spoke to an agent about my situation—my mom being on the title and living in another state. They said it was fine. But two days later, the agent told me my offer was actually $6,350. I was confused and sent her a screenshot of the $7,800 email, but she insisted that offer had expired. I never got any previous offers, so I was baffled. The agent said the deal expired because I didn't submit everything on time, even though I did. Later, they refused the sale altogether, citing issues with the title and dents I'd already disclosed. It felt like they were just making excuses. I wouldn't recommend Driveway; it seemed really shady.

Selling my car with Driveway

Selling my car with Driveway was a breeze, way easier than dealing with a dealership. It was all wrapped up in a week! From getting the quote to having the car picked up, everything just flowed smoothly. Tyler, the guy who helped with the pickup schedule, was pretty great too, making sure everything was on track. Honestly, this was a much better experience than I expected. I’m definitely sticking with Driveway for future car sales and already telling my friends and family to give it a try. If you’re looking to sell your car without a hassle, this is the way to go.

Got a 2018 Yukon Denali,

Got a 2018 Yukon Denali, thinking it was perfect timing with a new baby and all. At first, everything was smooth, and I was loving the extra space. But then, out of nowhere, the car just wouldn't start. Had to jump it a few times, then took it to my mechanic, who said the battery was shot. So, I forked out $331 for a new one. Thought that was the end of it, but then the trunk latch just stopped working. Now, the trunk won't even close, making the car undrivable and unsafe. I mean, it supposedly passed a 120-point inspection, but how? I passed on the warranty since I drive a lot, but didn't expect these headaches. Called the dealership, and they just shrugged me off. Feels like a scam.