Misleading & deceptive on many levels.
DO NOT BUY FROM THIS COMPANY.
OK, for anyone that doesn’t know, Faith Corner advertises and presents itself as a US based company, evidently, in Bolder, Colorado according to the address on the website. They’re essentially a gift emporium kind of operation that sells an array of different types of personalised gifts and jewellery as well as some wooden sculptures etc. Many of the gifts have religious overtones, hence the name, (which is fine), but some, including the small personalised gift that I ordered has nothing whatsoever to do with religion, (at least as far as I’m concerned).
So, before I begin, here’s 2 things you should know. Number One. I am not in the least bit religious and never have been, in fact, far from it, but, of course, I completely respect anyone who feels differently. To each his own as they say.
Secondly, in terms of the product I purchased, as my husband and I had been together for over 40 years, I was looking to purchase an ornament that suitably represented our time together. I wasn’t even sure what I exactly wanted, so I simply googled personalised gifts that best suited our situation. Faith Corner was one that popped up in that search, and call me stupid, but I didn’t even think twice about “the name” of the company or any religious connotations that may have become with it. I was totally focused on the product, and chose an ornament thst grabbed my attention immediately. The gift I chose was a personalised ornament that said “Growing Old together since” … and then it gives you the opportunity to put in your own personalised date and photo”. I thought this would be a lovely present for my hubby especially at Xmas time, and I planned on displaying it near or next to our Xmas tree. I was looking forward to doing that big time.
So, I chose my nominated photo and typed in the date, paid the price of just under $50, and then hit the order button. Literally minutes later, silly me, I noticed I’d made a small, but important typing error in the date, listing it as the 10th month instead of the 11th month. In other words, I’d typed 10.10.1984 instead of 10.11.1984. Annoyed with myself for the error, I immediately notified them of the error, which is done via a formal “ticketed notification” on their website. I was somewhat comforted by the fact that their website very clearly stated that orders can be changed or cancelled WITHIN 12 HOURS of the order being placed so because of that, I didn’t see it as a major issue in terms of the slight modification or cancelling it altogether so I could redo it.
They emailed me back straight away advising they had received and confirmed my notification. All of this occurred within well within the first hour, let alone 12 hours. I explained the situation and asked for either them undertaking that one number modification or cancelling the order and refunding me. I naturally fully expected they would honour that 12 hr timeframe for any changes.
Several days passed, and then yesterday, Imagine my shock, dismay, disappointment, and yep, outright gobsmacking disbelief when I received an email which consisted of just a couple of lines quite coldly saying that they rejected my request for change or cancellation saying it was already in production and therefore cannot be changed.
What happened to the advertised 12 hr timeframe for changes or cancellations. Did that just suddenly disappear or was it all complete BS and deliberate misleading advertising all along, solely designed to give potential purchasers the wrong impression and a false sense of security in thinking there was a 12 hr timeframe to cancel or modify the order if required when that’s clearly not the case.
And then guess what, within moments of that email, I received another email saying my order has now been shipped. Wow, that’s interesting, it went from my order still being in production to hey presto, magically already being shipped, all clearly through them hitting a few buttons on their computer. It seemed abundantly obvious to me that this was their way of “too bad”, it’s already on the way.
Words cannot adequately express how I was now feeling about this company. Yep, I made a typo error, and yep, that’s on me, but I trusted what the website said about the 12 hr timeframe to cancel or modify, and it’s clearly not the case. That advice on the website not only creates a false impression, but lulls the purchaser into a massive false sense of security.
Speaking of a false impression. This is advertised as a US company, but in fact, it all comes out of China, and the shipping info confirms this, as do many other complaints that I’ve read. Nowhere on their website do they make mention of this, and that’s very deliberately done. It’s profoundly misleading. They don’t want customers knowing that what they’re in fact ordering is a cheap Chinese version of what the product they ordered. From the reviews I’m now reading, theres many complaints from customers saying the product they ordered doesn’t even look like the website photo. Customers have a right to know their purchase is made and shipped in China, not the US.
I am so disheartened and beyond disappointed. I’m outraged and feel I’ve been conned because they don’t do what the website claims it will do. I haven’t as yet received the product, but now I don’t even want it as I can’t give such a personalised gift that represents our time together when the date on it doesn’t accurately reflect that. They say no returns so it will probably go straight in the bin along with the $$ I paid for it.
Given now, what I know, given the negative experience Ive had with Faith Corner, given they failed to honour the 12 hr timeframe that their website clearly and misleadingly states, and given the fact that they failed to disclose that what you’re ordering actually comes from China and not the US at all, is more than enough for me to strongly warn any potential customers from having any dealings with this company.
It will lead to disappointment and I, and as it seems many other customers are finding this out the hard way. BUYER BEWARE.
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